1. Business Information

• Business Name: NexSpark株式会社 (NexSpark Co., Ltd.)
• Representative: Nakamaya Aki, Yongsu Han
• Address: 3404, Park Tower Kachidoki Mid, 4-6-2 Kachidoki, Chuo-ku, Tokyo 104-0054, JAPAN
• Phone Number: 070-8541-1515
• Email: contact@goodssumo.com

2. Product Pricing & Taxes

• All prices exclude consumption tax.
• Shipping fees and transaction fees are displayed at checkout.
• International customers are responsible for any customs duties, import taxes, or other applicable fees imposed by their country.

3. Payment Methods

• We accept the following payment methods:
  • Credit Cards: Visa, Mastercard, American Express, JCB, Discover, etc.
• No other payment methods are available.

4. Shipping & Delivery

• Orders are shipped within 7 days after payment confirmation.
• International shipping is available.
• Estimated shipping times:
  • United States: 3-4 business days
  • International: 5-15 business days (varies by destination and customs processing)
• Tracking information will be provided once the order has shipped.

5. Returns & Refunds

• We accept returns only for defective, damaged, or incorrect items.
• Returns must be requested within 7 days of delivery by contacting us at contact@goodssumo.com with order details and photos of the issue.
• Refunds will be processed within 10-14 days after we receive the returned item.
• Refunds will be issued to the original payment method.
• Returns due to customer preferences (e.g., wrong size, change of mind) are not accepted due to the made-to-order nature of our products.

6. Order Cancellation

• Orders can be canceled within 1 hour of purchase.
• After this time, cancellations are not possible as all products are made to order.

7. Customer Support

• Our online store operates 24/7.
• Customer support is available:
  • Monday – Friday: 10:00 AM – 5:00 PM (JST)
• We strive to respond to inquiries as quickly as possible, including outside these hours.

For any questions, please contact us at contact@goodssumo.com